Insights

Europe 1992: Issues and Opportunities

During the whole postwar period, Western Europe has been moving in fits and starts toward more intimate forms of economic cohesion that transcend the traditional relationships between individual nation states. Some visionaries have even promulgated ideas of eventual political union.

Safeguarding the Environment: Critical Issues for Today and...

Underlying all environmental issues is the tension between stewardship of the environment and the goals of business, namely growth and profitability. Today, the message of the scientists is being heard.

Viewpoint Achieving Environmental Excellence: Ten Tools for...

Achieving environmental excellence means addressing issues of planetary - if not cosmic - importance:How do we make sure that the products and by-products of our industrial society do no harm to our planet?How do we continue industrial growth while preserving the resources our grandchildren and...

Technology Intelligence: A Powerful Tool for Competitive...

Among the many management and planning tools that are available to help companies identify, develop, and implement technology, one is often overlooked or underutilized: technology intelligence. Technology intelligence - a special form of competitive intelligence - can significantly reduce risk and...

Soft Measurement: A Vital Ingredient in Quality Improvement

During the early days of the quality revolution, when quality improvement efforts were focused primarily on manufacturing, managers measured hard facts - errors, rejects, and production time - as a way to document tangible improvements in the production process.

Viewpoint Arthur D. Little's Experience with TQM

Arthur D. Little's experience with Total Quality Management (TQM) has both emerged from and helped to shape our corporate strategy, which, in turn, is designed to meet a number of goals. Although Arthur D. Little's goals predate our commitment to the specific techniques of TQM, in a sense they have...

The Inevitability of Managed Trade

Pose the question to any audience, "How many here favor free trade and how many support protectionism or managed trade?" Inevitably, an overwhelming majority of hands are raised for free trade.

Japanese Businesses at a Crossroads

In the 1990s, Japanese businesses are being challenged to revise their fundamental approaches to doing business, both domestically and internationally. The practices that are being called into question include both export policies and exclusionary business practices, as well as deeper cultural...

Identifying Strategic Environmental Opportunities: A Life...

Leading companies now recognize that commitment to the environment can help them not only avoid costly problems or liabilities, but also identify environmentally based opportunities for competitive advantage. These opportunities take two forms: cost reduction and differentiation of products,...

The Vision of the Integrated Enterprise

The time is the mid-1990s. After a long business dinner with your field service managers, you are crawling down the interstate highway (traffic hasn't improved over the past five years!). Your car phone rings and its display shows that one of your company's most important customers in Japan is on...